Why Can’t Alexa Turn on My Samsung TV? (8 Proven Fixes Here)

There have been reports from Samsung TV owners who say they are unable to utilize Alexa to operate their sets. As a first step, you should know that you can use Amazon’s Alexa speech technology to control your Samsung TV. In essence, this allows you to use Alexa to manage your TV. If you’re unable to use Alexa to switch on or off your Samsung TV, it’s most likely due to a malfunction in the system.

So, why can’t Alexa switch on your Samsung television??

It’s more probable that your SmartThings app on your Samsung TV isn’t successfully integrating with Alexa. It’s also possible that your smart speaker’s microphone is switched off, the WiFi connection is faulty, or too many devices are linked to your wifi.

In this post, we’ll take a closer look at it. Don’t worry, we’ve tried to keep this post as brief as possible, so you won’t have to spend more than a few minutes reading it. Now is the time to take advantage of Amazon’s finest Alexa discounts!

What You Need to Know About Connecting Your Smart TV to Alexa

The Alexa voice assistant is embedded right into the newest Samsung TVs. On the other hand, if you have a Samsung smart TV that was manufactured before 2019, you may use the Amazon Echo Home hub to connect it to Alexa. Here’s a short-cut method for accomplishing this goal:

  1. Use your mobile device to download the Samsung SmartThings app and Amazon Alexa app. It’s possible to download both applications from the Google Play and Apple App Stores. Because of this, you may use them on any sort of smartphone.
  2. Create an account on each app. Ensure that your account information is consistent across the two applications.
  3. The Samsung SmartThings app may be used to control your Samsung smart TV. As long as your television is on, you’re good to go. The ‘devices’ menu may be accessed by logging into the app and clicking on it. This should take you to the ‘Devices’ page, where the ‘Add Device’ option may be found. When you choose this option, the app will begin looking for your device in the area where you last used it. Using the app to locate your TV makes pairing your phone with it a breeze. Using the SmartThings app, you can connect your TV to your phone and utilize it as a smart device.
  4. Connect your Alexa-enabled smart speaker to your phone or tablet. Click on “Devices” at the bottom of your Alexa app home screen. Your smart speaker should be included in the list of devices. If not, choose ‘All Devices’ from the drop-down menu. Here, you should be able to locate your speaker.
  5. Activate the Alexa app’s Samsung SmartThings capabilities. Use your Samsung login credentials to log in after this. There will be a list of all of your Samsung devices that are linked to the Samsung SmartThings app.
  6. Connect the speaker to your smart TV by selecting it from the list. Select your TV model from the drop-down menu that appears.

Reasons why Alexa can’t turn on a Samsung television.

Many people are frustrated by Alexa’s inability to control Samsung TVs. Let’s have a look at the possible reasons of this unfortunate event first.


Remember that your Samsung TV must be a Smart TV if you want to use Alexa!

Your TV may not have smart capabilities if you use a streaming box or a streaming stick to access the internet. Good news: more and more Roku sticks are becoming Alexa-capable.

1. Amazon Echo Device issues

If you’re having problems with your smart speaker, you may not be able to use Alexa to talk to your smart TV. As previously said, until you wake it up, your speaker will not function. When the speaker isn’t in use, the LED ring around the top of the speaker should be off. An issue may exist if the LED ring remains on even while Alexa is not being used.

The problem’s kind may be deduced from the light’s hue. A wi-fi setup problem is indicated by a spinning violet light. This implies that you must ensure that the gadget is correctly connected to your wi-fi. When your device is linked to your wireless network, an orange light will appear to let you know. If the color is red, the microphone has been disabled. The gadget cannot hear your instruction if the microphone is off. As a result, you won’t be able to turn on your TV manually.

2. Using the Wrong Wake Word!

Unless you give Alexa a wake word, she is normally dormant. Amazon Echo devices come pre-programmed with the wake word Alexa. However, they may also react to the terms Echo, Amazon, or Computer. Choosing one of them as your wake word means you can no longer use the others. The gadget will not answer if you speak Amazon or Alexa if you have Echo set as the device’s wake word.

This implies that you must be certain of the word you choose as your wake word. Because of this simple problem, many consumers are unable to use Alexa to switch on or off their Samsung smart TV.

3. Eco Mode Not Enabled

This might be because you haven’t activated Eco mode, which would prevent Alexa from starting your TV. If you have a hardwired TV, this is relevant. Now is the time to take advantage of Amazon’s finest Alexa discounts! This feature isn’t working for Samsung TVs on SmartThings

4. SmartThings is unable to locate your Samsung television

You may not be able to connect your TV to your SmartThings hub because of technical difficulties. Even the SmartThings platform has its flaws. Problems with connecting Samsung devices to this gadget have been reported by a number of customers. A faulty Remove to Pair pull-tab is one of the most common causes of this. An issue with the Remove to Pair pull-tab might cause your SmartThings device LED to go off. This will prevent the SmartThings hub from connecting to your Samsung TV. As a consequence, you won’t be able to use Alexa to control your television.

5. Connectivity problems on the internet

For Alexa to function, you’ll need an internet connection. In the same manner, if you don’t have an internet connection, your smart gadgets won’t operate. Connecting to the internet or having an unreliable internet connection may cause Alexa to malfunction. Wi-fi router and speaker distance have an impact on signal strength. Overcrowding on your WiFi connection might also create interference, making it difficult for the speaker to pick up a strong internet signal.

6. SmartThings and Alexa are unable to pair properly.

Your SmartThings app may be to blame for Alexa’s inability to switch on your Samsung TV. It’s possible that integrating SmartThings with Alexa won’t be a walk in the park. It’s possible that there’s a problem connecting the two applications. Alexa may not be able to switch on your Samsung smart TV if this is the case.

Make sure you are using the correct wake word and that your smart speaker works properly before checking the SmartThings settings to see whether you have successfully connected the Alexa app to your device.

7. Alexa has been unable to discover your smart speaker.

This may be a good place to start. You can’t use Alexa to manage your Samsung TV if you haven’t linked your Amazon Echo device to it. Fortunately, Alexa is compatible with a broad variety of devices, even some that are not Amazon-branded, and you can add them with relative ease. Many factors, such as overpopulation on the network, software difficulties, and too many smart devices linked to Alexa at once, might prevent Alexa from finding your device.

If you’re having trouble getting “Alexa, turn on TV” to work on your Samsung TV, try this…

My Apple TV is connected to a Samsung LCD TV through HDMI. I was able to use the Apple Remote to turn on the TV via CEC. The option to turn it off worked even after I activated it in the CEC menu of my TV set-top box.

My system has just been upgraded to include a Sonos Beam Soundbar. It’s hooked up to the TV’s HDMI2/ARC port.

My TV would no longer turn on with the Apple Remote after that. Disabling CEC continued to function.

If you say “Alexa, turn on TV,” the Beam should be able to switch on your ARC/CEC-enabled TV. The command is even confirmed by Alexa. However, my television would not turn on.

This is “by design,” according to Sonos, since the ARC channel takes over management of the CEC.

Having spent a considerable amount of time on the Sonos forums, I eventually discovered a solution that works for me:

On Samsung’s TV menu, look for an option that allows you to name HDMI ports. TV was the moniker given to my HDMI2 connection, which is currently attached to the Beam. The CEC “turn on” command was screwed up as a result of this. To enable Alexa to control my TV, I simply deleted the HDMI/ARC port name from the TV’s configuration menu.

I really hope that this information is valuable to some Sonos or Samsung customers. Cheers!

Solving the Problem of Alexa Not Being Able to Turn on My Samsung TV

The most difficult part of getting Alexa to turn on your Samsung TV is figuring out what’s wrong. It’s easier to find a solution if you know what’s causing the problem. The issues raised above have been addressed in the remedies provided below.

  1. You may use a certain word or phrase as your wake-up call. The default wake word is Alexa, and this is what you should use. You’ll have no trouble recalling it. Most people are used to using ‘Alexa,’ so your guests should be able to manage your TV on their own without any assistance from you.
  2. Make sure your smart speaker’s microphone is turned on.
  3. Amazon Echo and Samsung TV must be properly linked to your WiFi network in order to work with each other
  4. Overcrowding on the network might make it harder for Alexa to locate your smart speaker. Powering down gadgets that you are not currently using is a straightforward solution to this issue.
  5. Alexa and SmartThings should be rebooted if you’re having trouble connecting them. Try starting the connection procedure from scratch if restarting doesn’t work.
  6. If you have a hardwired TV, switch it to Eco mode.
  7. Use WiFi instead of Ethernet, and disconnect the LAN
  8. Use IFTTT to control your Samsung TV

Users Experiences on Why Can’t Alexa Turn on My Samsung TV

Alexa may be used to turn on the Samsung TV.

Is there a method to turn on the TV using an Alexa voice command? It seems like this should work, however I receive a “check the device’s network” message. I’m guessing that when the TV is turned off, it goes to sleep and isn’t responsive.

In any case… using the Smartthings app, I am able to switch on the TV, which suggests to me that it would be aware of network connections at some level even when turned off.

“Turning on does not function if your TV is linked by an Ethernet cable” is hidden in the release notes for the skill.

That addresses the question! Even though I’m unable to get it to operate via Wi-Fi, I thought that knowledge could be helpful to others.

A1: To switch on a 60-watt light bulb, I use an Alexa skill and a Logitech Harmony Hub “This is a device made by Samsung. Every time I use it, it works 90% of the time. (It’s a touch buggy now that the migration has occurred.)

A2: It’s either quite hot or around mid-summer, depending on your point of view. Sometimes I’m able to get mine to work. Check the devices network and no answer are two different things I’ve received.

WiFi is how I connect my TV to the internet. It never works when I try to connect over Ethernet.

A3: 15 hours ago, the Samsung SmartThings skill was updated. “Turning on does not function if your TV is linked by an Ethernet cable” reads the release notes.

That addresses the question!

A4: We’re here. So, I’m a ST user and a user of the home assistant. The results I’ve found functioning with my two Samsung phones are as follows. Even with an Ethernet port connection, Smartthings will not speak to my Samsung TV. Last night, I found that some of my settings wasn’t copied across, so I put it back in. wake on lan:


  • turn on action: host: IP ADDRESS
    • This is the time on my Mac when the service wakes up on LAN and sends a magic packet.

HA service wakes up on a local area network (LAN). I can now use the TV’s power button to turn it on and off with no problems once I upload this code. I believe this code could be ported to ST in some way. HA, ST, and Hubitat should all use the same service calls.

A5: With Alexa, I’m able to control my Samsung’s 4k Firestick.

To use an Echo device to control your TV, you must first link the TV with the Echo device you want to use.

Alexa phone app was used to finish the transaction, but I can’t recall precisely what happened.

Even though the TV is indeed a Toshiba with built-in FireTV, it is controlled by another Echo device in the bedroom. To pair, I followed the same procedure. Additionally, it may be used to adjust volume and launch certain applications.

A6: I use the Roku Alexa Skill to switch on my TV. HDMI-CEC is used to do this. It may also be turned off this way. Depending on the app I’m running, I can also mute and adjust the volume. Unlike Hulu, YouTube doesn’t have volume controls.

I learned something new about Ethernet thanks to your letter. That’s how I’m linked up, as well. If wifi doesn’t work for you, I’m not sure it’s worth the risk.

Smarthings TV control used to work, however a recent upgrade broke that functionality. Many individuals have been vocal about their dissatisfaction with my TV model on an online forum where I used to participate.

Alexa on a Samsung television

I’m sorry if this receives a lot of attention. A Google search yielded no results, and I’m a complete neophyte when it comes to smartthings forums.

My Alexa and smartthings apps were set up. Even though I gave Smartthings permission in the Alexa app, I’m having trouble getting it to recognize my Echo Dot.

My Samsung TV won’t turn on with my Echo Dot. It has the ability to access and deactivate the device even if it is currently running. When I instruct it to switch on, it simply says “Ok” and doesn’t do anything.

Additionally, I’m stumped on how to use the voice commands. In order to discover Netflix, Alexa informs me that I need a Netflix device. When I say “Alexa, open Netflix” to get it to function, I can’t figure out how to pick a profile.

I’d love it if somebody could explain this to me in a manner that I could grasp. If I hadn’t received the echo as a gift, I probably would have returned it by now.

A1: A few things to mention. This is something that the ST skill takes care of for you when you tell it can’t locate the dot. The ST app does not display it.

If the TV is turned off, it won’t be able to receive any commands from the remote control. To get around this, you may use a connected and always-on fire tv or a smart plug.

When it comes to the Netflix problem, there are a few things that work well. When you say “turn on Netflix,” your TV will automatically “turn on Netflix on the tv,” thanks to a custom routine you create.

A2: Look up the Alexa reviews for the ST skill and you’ll notice many one-star complaints concerning Samsung TVs, so you’re not alone in your experience. There are no problems with my setup, though.

Depending on the age of your television, you may be able to regulate it more or less. While the new Samsung TV I bought can be switched on using voice commands, older TVs may need powering on before receiving instructions. Your best bet, as previously said, is a regimen using a smart plug. Search for an update in the TV settings or check if a voice assistant or Alexa can be installed directly on the TV to see if this is possible.

You may also use an HDMI-capable smart device to switch on the TV—I used to use an Xbox One and the Alexa skill for my Xbox to turn on/control my old Vizio TV for years.

In order to effectively deliver voice instructions to your television, it is necessary that you call your television by whatever name you’ve given it. …which may be somewhat eccentric in its own right. It wasn’t until she realized she’d have to say, “Alexa, go to Netflix on TV,” that she stopped making fun of me for calling our television “The TV.”.

Aside from that, you’ll need to tell Alexa which device you’d want it to launch the particular app on if you want her to assume that you want Netflix to start on your Dot rather than “The TV,” as you’ve discovered.

Generally speaking, Alexa will be able to tell you what app you’re presently using for media, so you won’t have to tell her what device you’re using to stop or fast-forward. Alexa can be used to stop Netflix if you’re not streaming music on the Dot at the same time, for example, by saying “Alexa, pause” while Netflix is running on your TV. Most Netflix voice commands are for searching for material and controlling playback. These may be found on Netflix’s support/FAQ sites.

Alexa can only turn off the Samsung TV and not turn it back on.

A1: Infrared signals or a wake-on-land instruction are required to activate the device. Unless you have a local area network (LAN), your television cannot receive a virtual order to wake up after it has been turned down by Alexa.

A2: When I arrive home from work and connect to the WiFi, I have my smart things automatically send a wake to my TV on lan command using netx. It’s as simple as entering the tv’s IP address into the Host and Remote IP fields. Assuming your Samsung TV’s PIN has not been changed, you’ll need to enter the admin and 0000 login credentials. Ensure that the tv’s ip address is reserved so that it remains constant.

A3: It happened to me, too. 70-inch Samsung Galaxy Tab S “The RU8000D Use IFTTT, a web-based tool (If This Then That). I created a “applet” that would turn on my Samsung TV through the Smart Things app if I tell Alexa to “trigger living room tv.”. It’s a piece of cake.

Samsung AU 8000 — Alexa turns it off, but it doesn’t turn on.

No matter how many times I say “Alexa turn on the TV,” Alexa just says “OK.” Alexa responds with “OK, turn off the TV” when I ask her to do so.

When it’s on, SmartThings shows the device as online, and I can use that to manage it and turn it off, but it won’t turn on. Using Alexa, is there a way to get it to come on?

A1: The “Alexa turn off the TV” command stopped functioning today, seemingly at random. I was irritated since that was the only thing that worked for me. I began tinkering around with IFTTT and got it installed. Creating an IFTTT applet (connecting Alexa with Smartthings) and then creating a routine in my Alexa app to execute the ifttt applet works well for me. Because I can’t even switch on the TV using the SmartThings app, I don’t know why that works. That’s good enough for me! finally. Apps with a lot of potential but a lot of bugs. Nevertheless, it’s functional! really impressive

A2: Is it a wireless or a cable LAN connection?

When my smasung tv is hooked to my Google Home, the same thing happens. In order to watch TV, I must connect to the WiFi and disconnect the LAN.


The Alexa built-in to new Samsung TVs makes them simple to operate. Using a SmartThings hub, on the other hand, might be difficult for many customers who have older televisions. Getting the system to work with Alexa may be a hassle. It’s not as bad as it first seems. The good news is that after you’ve figured out the hack, you’ll be able to use it on other Samsung appliances in your house.

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