11 Proven Ways to Fix Samsung TV Unable To Connect To Server

In spite of the excellence of Samsung’s smart televisions, they sometimes have problems connecting to the Internet. The “Unable to connect to Samsung server” problem is one of the most frequent notifications consumers report encountering.


In order to limit operating risks, do some preliminary preparations and take preventative actions before you begin troubleshooting your Samsung equipment. In order to take preventative steps, the Smart gadget must be connected to a stable internet connection. When customizing the system settings of the linked devices, keep an eye out for current functionality.

Also, while resolving the Samsung server problem, try easy remedies first before going for more difficult or drastic ones. Not to worry, however. Here, I’ve compiled a list of 11 tried-and-true troubleshooting solutions that will finally fix the problem of not being able to connect to the Samsung server.


The Samsung server status check might help you figure out whether the issue is with the Samsung server or the network itself. Samsung server status check You may get help from Samsung professionals through live chat and inquire about the status of the Samsung server.

If you contact Samsung customer service, they’ll be able to tell you exactly where the issue is. If there is a problem with the server’s status, you will be notified immediately away and told how long you will have to wait for it to be fixed. And if you run into any issues, they’ll let you know.


Using the Windows ping function, you may rapidly check the status of your Samsung TV’s server. This will assist you figure out whether the issue is with your Samsung server or local network. You may check the Samsung server’s status using the Windows command prompt.

Check the server status by entering your Samsung TV’s IP address first. Here’s how to locate it in the settings of your smart TV:

  1. Navigate the left panel of the TV’s settings to find the General option.
  2. Select “Network State” from the right panel to see the current status of your network. The connection test will begin, and a notification will display.
  3. The IP address may be seen by selecting “IP Settings” from the popup menu.
  4. Write down the IP address of your TV on a piece of paper.


It’s now possible to ping the Samsung server to find out its current status. Ping is a command that can be run directly from the command line:

  1. When searching for “cmd” in the Windows search box, launch the command prompt.
  2. The IP address of the Samsung TV should be entered in quotation marks as “ping IP address” at the command prompt.
  3. As soon as you press the Enter key, your test will be sent to Samsung’s server.
  4. Ping data for the Samsung server IP address may be found further down the page.

If you lose more than 0% of your data, you’ll have to wait until the Samsung server is back up for the repair work to be finished.

The Samsung TV server is up and functioning if there is 0% packet loss. “Unable to connect to Samsung server” indicates that your network or device peripherals are to blame, rather than the Samsung server, for this error message.

What’s the Reason for Samsung Server Unable to Connect?

Having a bad internet connection is the most common cause for being unable to connect to Samsung Server. Internet issues may arise from incorrect internet configurations, as well.

There are several possible explanations for the Samsung TV’s inability to establish a connection with its server. The following are some of the most likely suspects:

  1. DNS issue: These days, just about anything can be customized. One of them is configuring DNS. The issue may arise if you have entered the wrong DNS address for your smart tv. Changing the DNS settings in this scenario requires entering each number accurately.
  2. The smart hub’s system may have been corrupted, causing internal data to become damaged as well. The smart hub, on the other hand, is prone to malfunction.
  3. Using an old version of the smart tv’s operating system is a sign that the firmware is out of current. There is a good chance that the problem stems from an earlier version of the smart television. In other words, the current protocols are incompatible with the obsolete firmware.
  4. Many people were able to resolve the problem simply changing the password on their smart hubs. Weak password devices may be unable to connect to the server due to an error.
  5. When you attempt to connect to a server that is down, yet the server refuses to accept your connection. You will be unable to connect to the server as a result.
  6. Slow Internet: When the Internet is unreliable, the server loses its connection. That causes the error message to be shown on the screen. Use a faster Internet connection.

Connecting to Samsung’s Server Failed

It’s time to reset your network if the message “Unable to connect to Samsung server” appears on your Samsung TV.

Resetting your network is as simple as going to Settings (the gear symbol in the lower left corner of your screen), entering “General,” then selecting “Network,” and then selecting “Reset Network.” Resetting the network settings to factory defaults will do this.

Before discovering this one, I attempted a slew of other remedies that didn’t last. Resetting my Samsung TV’s network was the only way to restore and maintain an internet connection.

Samsung Account Signout and Signback

Signing out and signing back in to the smart hub fixes the problem of being unable to access to the Samsung server.

If the sync is deactivated and you re-sign in, it may automatically start synchronizing the account with both the smart hub and the television. Because of this, the error is rectified. In order to do this,

  1. Go to the menu and choose Settings.
  2. System Manager may be found under the General section.
  3. Go to Samsung Account and then My Account to access your account settings on the smartphone.
  4. Sign out of your account by pressing the Select button on the remote.
  5. Apply step 2 to your smart hub now.
  6. Sign back into your account and accept the terms and conditions.

Wait for 10 to 15 minutes once the process is complete to allow the tv to sync with your Samsung account. Check to see whether the problem still remains in the part where you were running into it.

Change DNS server number

Before attempting this next remedy, make sure that all of your WiFi-enabled devices are operating properly.

So if you have a smart phone or tablet, you can go online.

Continue with this patch if your devices are already connected to WiFi and performing properly. You may go to the next step, which is to reset the router/modem, if you don’t need to do so.

Your TV’s DNS server number will be updated as part of this procedure.

To check the status of your network, go to Network > Network Status by hitting Menu on your remote.

It will begin checking your WiFi connection.

It’s probable that you’ll get a pop-up saying that you’re connected to the wireless network, but not the Internet.

IP Settings may be located at the bottom of this pop-up, where you can then scroll down to DNS Server. “” or “” should appear. Please adjust your DNS Server number if you don’t see one of them!

The “Unable To Connect To Samsung Server” notice should disappear once you make this adjustment.

Resetting the network on a Samsung TV is as simple as doing so.

When your established connection breaks down for any reason, you’ll need to erase everything and start again.

Reset your network by selecting Settings (tool icon bottom left) > Enter > General > Network > Reset Network, which you may access by first touching on Source on your remote. Your Network settings will be reset to their factory defaults when you do this.

Affected users will have to go through the process of re-entering their WiFi network’s name and password all over again (which is what we want).

It will just take a few seconds to do a Network Reset, after which you will be requested to return to Network Settings and then sign back in.

Despite the fact that most of you will be able to use this patch, a few of you will need to follow the extra troubleshooting steps below.

Reset the router/modem

In order for your Samsung TV to access the Internet, it has to be able to communicate with your modem or router.

For a few minutes, disconnect the router, then replug it. Your Samsung TV ought to be able to reconnect to the Internet when the router has been reset. This process may take a few minutes.

Try doing an internet connection test if this doesn’t work. Samsung’s Smart TV may potentially need a router closer to it in order to get a better signal.

Hard reset your router/modem if you can’t get it to work.

With a paperclip or ballpoint pen, you should be able to push a little button on the router/modem to turn it off.

In this case, resetting your WiFi and connecting all of the devices to the new network will be required.

Your internet service provider’s customer service line should be contacted if you continue to have difficulties with your router/modem after disconnecting it and doing a hard reset.

Power-cycle Samsung TV

When the “Unable To Connect To Samsung Server” issue appears, disconnecting your Samsung TV from the power socket is a simple solution that often works.

In this case, it’s critical to give yourself a full 60 seconds to complete the action.

Before plugging it back in again, wait for at least a minute and be patient.

If your Samsung TV won’t turn on, locate and hold down the power button for 30 seconds. Check to see that you’re not using your TV’s remote control to turn it on instead of the power button.

This will enable the TV to do a soft reset and aid to drain any remaining power in the device. Simply turning on and off the remote doesn’t do this.

After the 60 seconds, plug the TV back in and turn it on. You should be able to access the internet without any issues.

Great if you can! Additional troubleshooting steps are provided below in case your issue persists.

“Obtain automatically” should be set as the IP setting.

Your Samsung TV’s network settings may have been altered by mistake, resulting in the incorrect setup that is causing the problem.

When IP settings are incorrectly set to “Obtain manually,” this is a common occurrence. As a result, your TV will not be able to connect to the Internet unless you manually input your IP address.

Start by hitting the Menu button on your remote, followed by Network > Network Status > IP Settings, in order to verify your IP settings.

In the IP Settings, make sure that the option to “Obtain automatically” is selected.

Otherwise, make a modification!

Reset Samsung Smart Hub

In reality, Samsung’s “Smart Hub” is essentially a TV app shop.

When you do a Smart Hub reset, all of the information in your account is cleared out and the device’s settings are reset to their original state.

To begin, press the Settings button on your remote control. You may use the Menu button instead of the Settings button if you don’t have one.

After that, click to Support and then Self Diagnosis. Resetting the Smart Hub should be available. It’s only a click away.

Your TV’s PIN will be requested. If you haven’t already done so, this will default to “0000.” The Smart Hub settings on your TV will be reset when you enter the PIN.

Try reconnecting the Samsung TV to your internet now that your Smart Hub has been rebooted.

A factory reset on a Samsung TV

A complete factory reset may be necessary if power-cycling your television didn’t work.

Reset Samsung TV to factory settings by pressing the Home button on your remote and selecting Settings > General > Reset (earlier models should be reset through Settings > Support > Self Diagnosis > Reset)

Please type in your security code (“0000”) to unlock the app. The first configuration screen will appear when your TV has been turned off and on again.

You may use your TV’s remote control to reset the PIN if you’ve lost it.

When the TV is on, hit the following buttons on your remote control in the sequence displayed and your PIN will be reset to “0000”.

  • This is what you’ll see when you use the Smart Remote or Remote Control from Samsung. Hold down the +/- (Volume) button for a few seconds before pressing the Return key.
  • With a regular remote control, you can: You may do this by pressing Mute > Volume Up, then pressing RETURN > Volume Down, then pressing RETURN.

Give your Samsung TV some time to reconnect when it has finished rebooting.

Assuming it’s functioning again, you’ll have to input your WiFi Network name and password.

Using a Virtual Private Network (VPN)

We’re simply going to provide broad guidelines for this problem since the answer will almost certainly differ from user to user. A VPN connection will allow you to connect the TV to the nation from where it was bought if you’re having trouble with regional restrictions because of your purchase. It’s possible to utilize a wired connection to connect to the TV using this VPN, but you’ll need to check with your VPN and router provider for further information on how to do so.

Contact a Technician

If all of the approaches have failed, then the smart TV is most likely the source of the problem. It’s possible that there’s a bug in either the program or the hardware. Typically, technicians were able to identify and resolve problems. Despite the fact that this may cost a little. Free assistance is available if you are experiencing this problem with a newer smart TV.

Trouble Connecting to Samsung Server: Frequently Asked Questions 189

A Samsung Tv may display an error code such as “189.” Samsung tv error 189 means that the smart tv is unable to connect to its server.. When the server is down or the internet connection is bad, this error occurs.

How can you tell if the Samsung server is down? To find out whether the Samsung server is available or not, use the official Samsung website to submit a request.

Users Experiences On Unable To Connect To Samsung Server

Can’t connect to server?

Maybe this is the wrong place, but I can’t find any answers on Google.. My 55-inch Samsung TV has been with me for at least three or four years.

I have no idea what series it belongs to; all I know is that it is Ultra High Definition 4K. I’ve had no issues with any of the apps I’ve installed so far. However, I’d want to watch HBO in its fullest. But when I attempt to install the software, it asks me for my username and password. When I go to my account page, it says “Samsung’s server cannot be accessed.

We’ll try again in a few minutes. (189)” No matter how many times I reset my router, unplug the tv, disconnect from Wi-Fi on the TV or even try a wired connection it still doesn’t work.

This has been going on since I received the TV, but I haven’t downloaded any applications until now since I have Hbo. However, even though I have the ability to broadcast through my PS4, I don’t want to turn it on only for that purpose alone.

I should be able to do this by just watching television. Is anybody else having this problem? Unfortunately, I was unable to locate any better places in which to publish this. �

Edit: To get access to the servers, a new account was required. All of the feedback has been much appreciated.

Error 189 while trying to connect to a server on a Samsung Smart TV?

Please help me go into the Samsung App Store so I may download a few applications for my Samsung 4k UHD Smart TV (UN65MU6300) (HBO Max, Apple TV, etc). I receive an error number 189, “Cannot connect to the Samsung Server,” whenever I attempt to download an app. This problem occurs when I attempt to connect into my Samsung account through the menu.

Except than checking to see whether the TV software is really up to date — which it is — a Google search has yielded no results.

The only other thing worth mentioning is that I use a PiHole on the home network to disable Samsung TV OS’s intrusive advertisements. I’m not certain this is the root of the problem, but just in case, I’ll bring it up.

Can you provide any assistance?

Edit: After about 15 minutes of disabling the PiHole, everything began functioning again!

Samsung’s TV app store and server are experiencing problems.

Okay, I’ve had enough of this for a few days now.

This is the first time this has happened with one of our Samsung TVs. Since I’ve been using pihole for four years, the app store has never failed me. It stopped playing the Samsung TV app a few days ago and began giving me an error saying it couldn’t connect to the server (Random things on a basic streaming TV app).

Pihole was freshly installed and configured, and I even purchased a new modem since my previous one was so outdated that I had to power cycle everything. The problem persists even doing a factory reset on the TVs. What am I overlooking?

My Netgear router served as my DHCP server, and I just pointed my pihole’s DNS to it. Switching the DHCP to pihole doesn’t seem to be helping.

Help is much appreciated. I’m so fed up with these Samsung TVs that I want to chuck them out the window.

Edit: After entirely deleting pihole, my network functioned normally. This is a pihole issue.

Cannot connect to server on Samsung TV using Plex app (Works on PC, Phone, but not TV)

I’ve looked through a few postings and discussions on this sub and can’t find a solution. When I attempt to connect to a server using my Samsung TV app and my Plex account, it claims the server isn’t accessible or is down, even though the name of the server appears in the Plex app. I can get to this information elsewhere, thus I know it’s a lie. My Android Plex app and PC browser (Firefox) both allow me to connect to a distant server (a friend’s PC).

What I’ve done (according to other threads’ recommendations):

  • It was already up to date with the Samsung drivers when I checked them.
  • Installing and uninstalling Plex on a TV has the same effect.
  • Connecting directly via IP address yields same results

I’d want some help getting this to operate with my television. In advance, many thanks.

A1: Allow unsafe connections, like the other poster suggested. Try resetting your television as a final option.

A2: With the Samsung TV app, I’ve also had a lot of problems, with it crashing and losing connection to the server. Since it wouldn’t turn off, I had to do a hard reset by removing the power cord.

Could it be that there is an option on your router that instructs it to automatically choose between the 2GHz and 5GHz bands? In other words, the configuration in which the identical wifi name and password are broadcast to both devices, forcing yours to choose between them? Try creating a separate network with a totally distinct username and password, and consider disguising it as well, then ensure that everything is on the 5Ghz frequency at all times. Old MacBook Air with Win 10 with 5gz wifi is my Plex server.

If necessary, do a hard reset with a pen and a thorough wifi reconfiguration in addition to upgrading the router’s firmware to the most recent version.

Many of the troubles I was having with Samsung Plex were resolved after I activated the beta version and upgraded my Plex to the most recent version B. (While it may seem odd to go to beta to fix a problem, it’s a good idea). Since entering beta, I’ve had no more problems.

The same thing is happening to me. It worked, however when I switched it off to play a few hours of cyberpunk, I can no longer connect to the server via the TV, although I can through other means.

A3: Someone had to move from a wired connection to a wifi one in order to get a better picture on their television. Because I was already connected to the internet, it didn’t work for me.

However, he didn’t seem to be utilizing remote access, so the problem may have been quite different.

Samsung’s internet connection keeps disconnecting.

Since a few months ago, my Samsung TV (which is wirelessly linked to a basic Eero router) has been breaking its internet connection almost every day. As a result of leaving the television on for a lengthy amount of time (like overnight).

A “Smart hub connection test” prompts the TV to rejoin to the Internet, and it does so swiftly.

It’s best to leave the Eero and TV network settings as they were when you first installed them.

As far as I know, no one has come up with an answer for this problem. Thanks for any assistance you may provide!

A1: To be honest, the only way to make this problem go away for good is to connect it to a switch or wifi node. The wireless antennae that come with Samsung TVs are a last-minute addition.

As far as I can tell, my roku doesn’t even offer me a single second of standard definition video with a fresh boot from my network. Because it’s the closest equipment to my wired gateway, I sent back the first two I received because the TV’s wifi seemed to be gone for good on the first two I tried it out. For some reason, I went back to using my old Motorola router/modem, but the terrible performance persisted.

I’ve never looked back since I installed a wire beneath the home. The fact that Samsung is able to get away with putting inexpensive components on a high-end phone is a mystery to me.

Samsung’s smart TV won’t connect

When my PiHole was up and running, my Samsung smart TV couldn’t connect to it.

There’s a lot of backstory here: Before moving, I never got around to connecting my PiHole. My AT&T gigabit router required a CAT5 hardwire, so today was the day. After disabling the router’s DHCP service, I reactivated it on the PiHole. I can access all of my devices (laptop, tablet, and mobile phone).

Samsung TV, on the other hand, will not establish a connection with the computer. The network is recognized, but it continues informing me that the password is invalid. When I manually enter the DNS for the PiHole, it says exactly the same thing: “Unable to give an IP address to the TV.”.

Is anybody else having this problem?

A1: Since I reconnected the PiHole to the router this afternoon, I haven’t had any troubles with my TV..

Regardless of what I did, it’s functioning and connected. I don’t know what I done differently.


There are a number of tried-and-true remedies for the “Unable to connect to Samsung server” issue on Samsung smart TVs, so don’t freak out.

  1. Your Samsung TV’s network settings may be reset.
  2. Your Samsung TV’s DNS server number must be changed.
  3. Reboot your modem or router.
  4. Disabling the PiHole
  5. “Automatically Obtain” the IP address.
  6. Your Samsung TV should be restarted.
  7. Samsung TV factory reset
  8. Reset the Smart Hub on your Samsung device.
  9. Samsung Account Signout and Signback
  10. Using a Virtual Private Network (VPN)
  11. Contact a Technician

If none of these solutions work for you, you should contact Samsung customer service. Unblocking you should be possible with their assistance.

The “Unable to connect to Samsung server” problem has been resolved. If you do, please share your method with us in the comments area.

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